Print on demand this policy has been updated 19/06/2026.
Please note this is a print on demand service business. So returns are not expected unless cancelled within the time frame. Where possible we will of course work with you on this within a 3hr time frame.
Orders are processed within 1 hour of your order(s) being placed. So please if you choose to cancel please do so within a 3hr time frame. Otherwise due to our products being Print on Demand it will not be possible for returns beyond this time frame.
Where possible we will attempt to liaise with Print on Demand services to address the service users needs as best we can.
Extended information
Refunds, Returns, Cancellation & EU Withdrawal Policy
This policy applies to purchases made from A1 Who Dares Wins.
A1 Who Dares Wins sells digital products, print-on-demand products, specialist archive products, limited-edition products, and bespoke publishing, editorial, formatting, writing, creative, and file-preparation services.
A1 Who Dares Wins does not operate as a standard warehouse-stock retailer for these product categories. Many products are supplied digitally, produced only after an order is placed, or prepared specifically for the customer’s project.
Because of this, cancellation, refund, return, and withdrawal rights may differ depending on the product or service purchased.
Nothing in this policy affects your statutory rights.
1. EU Right of Withdrawal
If you are a consumer based in the European Union, you may have a 14-day right of withdrawal for certain online purchases.
However, the right of withdrawal may not apply, or may be lost, in certain cases. This includes, but is not limited to:
digital content supplied immediately after purchase where the customer has expressly agreed to immediate delivery and acknowledged that the right of withdrawal is lost once download, streaming, file access, or digital delivery begins;
goods that are made to order, clearly personalised, specialist-produced, printed on demand, limited-edition, or produced specifically in response to the customer’s order;
services that begin before the end of the withdrawal period with the customer’s agreement, especially where the service has been fully performed or digital deliverables have been supplied.
Customers may still submit a withdrawal request where applicable. Each request will be assessed according to the product or service purchased, whether digital access has begun, whether production has started, whether service work has begun, and whether any legal exemption applies.
Where a product or service is exempt, or where the right of withdrawal has been lost through immediate digital delivery, production, or service performance, a refund or cancellation will not normally be available unless required by law.
2. All Digital Products
This category applies to all A1 Who Dares Wins digital products, including but not limited to:
PDF books
digital books
music downloads
digital artwork
TRSR-7 profile artefacts
digital archive products
documentary files
charity edition digital releases
digital bundles
downloadable written materials
downloadable creative works
digital doctrine products
digital reports, dossiers, addendums, guides, or archive files
Digital products may be supplied immediately after purchase.
By purchasing a digital product and agreeing to immediate digital delivery, the customer expressly consents to the digital content being supplied before the end of any withdrawal period.
Once download, streaming, file access, digital access, or digital delivery begins, the customer acknowledges that they lose the right of withdrawal for that digital product.
This is because digital products cannot be returned in the same way as physical goods once access has been supplied.
Digital products are therefore not normally eligible for cancellation, return, exchange, or refund once digital access, download, streaming, file access, or delivery has begun.
This does not affect statutory rights where a digital product is faulty, inaccessible due to our fault, incorrectly supplied, not as described, or otherwise covered by applicable consumer law.
3. All Print-on-Demand, Made-to-Order & Specialist Printed Products
This category applies to all A1 Who Dares Wins physical products that are printed, produced, or fulfilled only after an order is placed, including but not limited to:
print-on-demand books
IngramSpark books
canvas prints
posters
artwork prints
specialist printed archive products
limited printed editions
made-to-order printed products
bespoke or low-volume printed releases
collector-style printed products
specialist doctrine or archive print products
These products are not held as ordinary warehouse stock.
They are produced specifically in response to the customer’s order.
Once a print-on-demand, made-to-order, specialist printed, bespoke, low-volume, archive, or limited printed product has been submitted for fulfilment, printing, production, or dispatch, it cannot normally be cancelled, returned, exchanged, or refunded for change of mind.
This is because the product is created specifically after the customer places the order, and production costs are incurred once the order enters fulfilment.
This does not affect statutory rights where an item is faulty, damaged, defective, incorrectly supplied, not delivered due to our fault, or not as described.
Customers must contact us promptly if a physical product arrives damaged, defective, incorrectly supplied, or materially different from the product description.
Photographs, order details, packaging images, and supporting evidence may be required so the issue can be reviewed with the relevant production or fulfilment supplier.
4. Publishing, Editorial, Formatting & Creative Services
This category applies to all A1 Who Dares Wins publishing, editorial, formatting, writing, creative, file-preparation, and support services, including but not limited to:
publishing support
file preparation
book formatting
eBook formatting
cover checking
cover design support
editorial support
copywriting
author bio writing
back-cover blurb writing
synopsis writing
ghostwriting
custom narrative writing
custom music
custom video
publishing compliance support
IngramSpark preparation
Amazon KDP preparation
eBook platform preparation
file correction guidance
upload support
book production advice
publishing-ready file review
These are bespoke digital, creative, and publishing services prepared specifically for the customer’s project.
They are not standard physical products.
By purchasing a publishing, editorial, formatting, writing, creative, or file-preparation service, the customer understands that work may begin once payment, files, instructions, project details, screenshots, platform information, or required answers are received.
If the customer requests or agrees for work to begin before the end of any withdrawal period, cancellation and refund rights may be limited according to the work already completed.
Once the service has been fully delivered, or once drafts, written advice, reviewed files, corrected files, prepared files, digital deliverables, music, video, copy, formatting, or publishing support materials have been supplied, change-of-mind refunds are not normally available.
This is because the service time, expertise, review work, creative work, file handling, preparation, or project-specific advice has already been provided.
If a customer fails to provide the required files, information, answers, screenshots, access details, platform messages, or project materials needed to complete the service, this may delay delivery and does not automatically create a right to refund.
If there is a genuine issue with the service, the customer should contact us so the matter can be reviewed and corrected where appropriate.
This does not affect statutory rights where a service is not provided with reasonable care and skill, is not delivered as agreed, or where another legal right applies.
5. Charity Editions
Some A1 Who Dares Wins products may be charity editions.
Charity edition products may include digital music, artwork, profile artefacts, books, documents, archive files, printed products, or specialist digital releases.
Where charity edition items are digital, print-on-demand, made-to-order, bespoke, limited-edition, or service-based, the same cancellation, withdrawal, and refund rules apply as set out in this policy.
Charity donation commitments are calculated and processed according to the commercial participation statement stated on the relevant product page.
6. Return, Cancellation & EU Withdrawal Requests
Where a customer wishes to submit a return, cancellation, refund, order issue, or EU withdrawal request, they should first review this Refunds, Returns, Cancellation & EU Withdrawal Policy.
Customers may submit a request through the store’s customer order portal, Shopify return/cancellation process, contact form, or any other request process made available by A1 Who Dares Wins.
Submitting a return, cancellation, refund, order issue, or EU withdrawal request does not automatically mean that the order is eligible for cancellation, return, withdrawal, exchange, or refund.
Any automated confirmation email sent by Shopify or by the store only confirms that the request has been received. It does not mean that the request has been approved. It does not mean that a refund is automatically due. It does not remove or override any exemption stated in this policy.
Each request will be reviewed according to:
the product or service purchased;
whether the product is digital;
whether digital delivery, download, streaming, file access, or digital access has begun;
whether the customer agreed to immediate digital delivery;
whether the product is print-on-demand, made-to-order, specialist-produced, bespoke, archive-based, low-volume, or limited edition;
whether production, fulfilment, printing, or dispatch has begun;
whether the purchase is a publishing, editorial, formatting, writing, creative, file-preparation, or support service;
whether service work has begun;
whether any drafts, advice, reviewed files, prepared files, corrected files, music, video, written copy, publishing support materials, or digital deliverables have been supplied;
whether the product or service is faulty, damaged, incorrectly supplied, inaccessible due to our fault, not delivered due to our fault, not as described, or otherwise covered by statutory rights.
For clarity, the availability of a Shopify return, cancellation, customer order, or withdrawal request function does not mean that every product or service is returnable, refundable, cancellable, exchangeable, or eligible for withdrawal.
Digital products may be exempt once digital access, download, streaming, file access, or digital delivery begins.
Print-on-demand, made-to-order, specialist printed, bespoke, archive, low-volume, or limited-edition products may be exempt once the order has been submitted for production, fulfilment, printing, or dispatch.
Publishing, editorial, formatting, writing, creative, file-preparation, and support services may be exempt or cancellation-limited once work has begun or once advice, drafts, reviewed files, prepared files, corrected files, music, video, written copy, publishing support materials, or digital deliverables have been supplied.
If the right of withdrawal does not apply, or has been lost through immediate digital delivery, production, fulfilment, printing, dispatch, or service performance, we will explain this in response to the request.
Nothing in this policy affects statutory rights.
Checkout Agreement
Before completing an order, customers may be asked to confirm that they have read and agree to this Refunds, Returns, Cancellation & EU Withdrawal Policy.
By placing an order, customers acknowledge that digital products, print-on-demand products, made-to-order products, specialist printed products, low-volume products, archive products, limited-edition products, and bespoke publishing, editorial, formatting, writing, creative, file-preparation, and support services may be exempt from cancellation, return, refund, exchange, or withdrawal rights once digital access begins, production begins, fulfilment begins, printing begins, dispatch begins, or service work begins, except where required by law.
Customers also acknowledge that any Shopify return, cancellation, customer order, or withdrawal request function is a request submission route only. It does not automatically approve a refund, cancellation, return, exchange, or withdrawal request.
Each request will be reviewed according to this policy, the product or service purchased, the order status, the stage of digital delivery, the stage of production or fulfilment, the stage of service work, and any applicable statutory rights.
This does not affect statutory rights.
7. Faulty, Damaged, Incorrect or Not-as-Described Products
Nothing in this policy removes your statutory rights.
Refunds, replacements, corrections, repairs, redelivery, or other remedies may still apply where a product is:
faulty;
damaged;
defective;
incorrectly supplied;
not delivered due to our fault;
not as described;
inaccessible due to our fault;
or otherwise covered by applicable consumer law.
For damaged physical products, customers may be asked to provide photographs of the item, packaging, shipping label, and the issue complained of.
For digital products, customers may be asked to provide screenshots, error messages, or details of the access issue.
For services, customers may be asked to explain the issue clearly so it can be reviewed and corrected where appropriate.
8. Change-of-Mind Refunds
Change-of-mind refunds are not normally available for:
digital products after digital delivery, download, streaming, file access, or access begins;
PDFs, music, digital artwork, digital books, documentary files, archive files, profile artefacts, or digital bundles after access begins;
print-on-demand products once production, fulfilment, printing, or dispatch begins;
made-to-order products;
specialist printed products;
limited-edition archive products;
IngramSpark print-on-demand books after the order is submitted;
Printify print-on-demand products after the order is submitted for fulfilment;
publishing, editorial, formatting, writing, creative, or file-preparation services once work begins;
services once drafts, advice, reviewed files, corrected files, prepared files, or digital deliverables have been supplied.
9. Customer Responsibility
Customers are responsible for checking product descriptions, format, delivery type, digital access details, print-on-demand status, service scope, and any product-specific terms before purchasing.
For publishing, editorial, formatting, creative, and file-preparation services, customers are responsible for supplying accurate project information, files, screenshots, instructions, and platform details where required.
For digital products, customers are responsible for ensuring they use a valid email address and can access the digital files supplied.
10. Contact
To request help with an order, withdrawal, cancellation, refund, replacement, correction, or access issue, please contact A1 Who Dares Wins through the store contact form or the email address provided on the website.
Please include:
your name;
order number;
email address used at checkout;
product or service purchased;
description of the issue;
screenshots, photographs, files, or evidence where relevant.
We will review the request and respond according to this policy and applicable law.
Checkout Agreement
Before completing an order, customers may be asked to confirm that they have read and agree to this Refunds, Returns, Cancellation & EU Withdrawal Policy.
By placing an order, customers acknowledge that digital products, print-on-demand products, made-to-order products, specialist printed products, limited-edition products, and bespoke publishing, editorial, formatting, writing, creative, and file-preparation services may be exempt from cancellation, return, refund, or withdrawal rights once digital access begins, production begins, fulfilment begins, or service work begins, except where required by law.
This does not affect statutory rights.